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Challenge

  • 72% of negative hotel reviews are due to bad Wi-Fi experiences 
     

  • Peak guest occupancy slows legacy Wi-Fi by 40% 
     

  • Inconsistent connectivity leads to guest frustration 

Cisco Solution

  • Wi-Fi 7 with Cisco Meraki Access Points = Faster, high-density connectivity 

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  • SD-WAN for dynamic bandwidth optimization = Zero network congestion 

Business Impact

  • 30% increase in premium Wi-Fi revenue 

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  • 50–100% improvement in network reliability 

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  • Higher NPS and repeat guest bookings 

Value Driver 1

Better guest connectivity and Wi-Fi performance 

Ensure seamless and rich Wi-Fi digital guest experiences 

  • At one of the leading hotel chains in the US, Cisco solutions including Meraki helped reduce service tickets by 90%.

    The benefits were driven by standardization of policy configurations and enhanced visibility.

    The remaining open tickets are closed in less than one day, resulting in massive reduction in support costs and improvement in NPS and revenues. 
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